This intensive training course on Service Level Agreements has been specifically designed to give professionals the skills needed to accomplish your company's goals.
|15 - 19 Jul 2019||London-UK||$5,950|
|30 Sep - 04 Oct 2019||Kuala Lumpur-Malaysia||$5,950|
This contracts management training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.
The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenario
This training course will feature:
By the end of this training course, participants will be able to: