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Service Level Agreements

Planning, Writing & Managing Quality SLAs

Home » Training Courses » Contracts Management » Service Level Agreements

This intensive training course on Service Level Agreements has been specifically designed to give professionals the skills needed to accomplish your company's goals.

Course Schedule

Date Venue Fees($)
01 - 05 Oct 2018 Kuala Lumpur-Malaysia $4,950
15 - 19 Jul 2019 London-UK $5,950
30 Sep - 04 Oct 2019 Kuala Lumpur-Malaysia $5,950

Why Choose this training Course?

This contracts management training course highlights the importance of Service Level Agreements to meet the needs of companies that are dependent on long-term partnership arrangements with external suppliers of services in achieving strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.

The SLA establishes the measurement methodology that should drive the quality of service performance created as a legal contract between supplier and customer, or as a formal agreement between one internal supplier departments that provides corporate services to its internal client. It is imperative that everyone engaged in service provision understands the issues and processes involved in a service contract scenario

This training course will feature:

  • The benefits of using service level agreements
  • How the different levels of SLAs operate
  • What is involved in planning, writing and managing service level agreements
  • Different SLA contracting structures and their applications
  • SLA strengths and weaknesses, dealing with internal and external contractors

What are the Goals

By the end of this training course, participants will be able to:

  • Plan & draft a range of service level agreements & construct & control contract negotiations & disputes
  • Articulate how quality SLAs should be included within the Procurement processes
  • Negotiate service level agreements with internal and external suppliers
  • Document appropriate quality outcomes from service contracts
  • Evaluate the likely results from alternative service performance frameworks

Your Potential, Our Passion!

View our complete Training Courses Schedule from here

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